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| | Location: Home » Greyhound » All Amazon Upgrade » Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes (The Morgan Kaufmann Series in Data Management Systems) | December 5, 2008 |
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| Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes (The Morgan Kaufmann Series in Data Management Systems) | 
 enlarge | Author: Paul Harmon
Publisher: Morgan Kaufmann
Category: Book
List Price: $50.95
Buy New: $26.99
You Save: $23.96 (47%)
Buy New/Used from $26.99
Avg. Customer Rating:  (16 reviews)
Sales Rank: 341605
Languages: English (Original Language), English (Unknown), English (Published)
Media: Paperback
Edition: 1
Number Of Items: 1
Pages: 552
Shipping Weight (lbs): 1.9
Dimensions (in): 9.6 x 7.3 x 0.9
ISBN: 1558607587
Dewey Decimal Number: 658.406
EAN: 9781558607583
ASIN: 1558607587
Publication Date: December 18, 2002
Availability: Usually ships in 1-2 business days
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| Editorial Reviews:
Product Description
Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is a part of his or her job.
In the wake of the dot-com collapse, managers are trying to figure out how they can take advantage of email, the Internet, and the Web to improve their business process. At the same time, managers are interested in developing business process architectures and measurement systems that align business processes with corporate goals. Managers face many options in approaching these problems. Business Process Change provides an overview of the options and describes a variety of business process techniques proven by successful companies over the course of a decade.
*Focuses on the process change problems faced by today's managers.
*Summarizes the state of the art of business process analysis & improvement, including the basic vocabulary of modeling.
*Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign.
*Offers detailed case studies showing how these methods are implemented.
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| Customer Reviews: Read 11 more reviews...
 Good Software Book, Bad Business Process Change Book July 15, 2007
This book is geared too much towards IT process changes and can never escape its software base of knowledge to address general business process change in a meaningful way. It was required reading for a business process improvement class and I never went beyond the required reading because it just wasn't useful. This might be useful for an IT project lead but anyone else would be better served by any one of the many books on Toyota, Six Sigma, or Lean.
 Good seller. April 3, 2007
1 out of 4 found this review helpful
It came in on time and in the condition stated. Would buy from this seller again.
Very good book from Paul Harmon March 9, 2007
1 out of 1 found this review helpful
This is a very good book. I am a Data Warehouse / Business Analysis Architect and one of the keys to my profession is maximizing technology in order to solve business problems. Harmon writes about how IT is a key enabler of BPM.
Harmon really does a good job of documenting the importance of BPM and process redesign, rather than wholesale reengineering of processes through the implementation of ERP systems. Harmon writes about how business processes can be considered assets of a corporation. This is important. Another key thread in the book is that all processes in an organization should map back to the value propositions of the company and therefore map directly to strategic goals.
Mapping all processes to the value propositions of the company is important to ensure that nothing the company does is done solely for the sake of the institution, but maps to a business goal.
Business Process Change December 29, 2006
2 out of 2 found this review helpful
This book was recommended by several of my lean consulting friends, who specialize in agile project management, as an excellent source for documenting and analyzing process workflows in complex environments. I agree, this book is a must read for people tasked with redesigning informational workflows in service systems. I have read it twice and continue to learn new ways to analyze business processes.
 This book needs update July 28, 2006
4 out of 7 found this review helpful
When I purchased the book early 2003 I agreed with most of the reviews.
However, having it read again. It really shows that a lot of stuff has been outdated and certainly requires updating.
Especially on the new trends like Six Sigma, compliance and innovative technology solutions.
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